Liberty Tobacco Return Policy

Shipping Privacy Policy FAQ

At Liberty Tobacco, we help you choose the finest cigars, pipes, tobaccos, and smoking accessories and make sure your expectations are met or exceeded. However, if you are not completely satisfied, you can return any order (except custom orders) as follows:

Conditions of Return

Pipes and Accessories:

All pipes, humidors, lighters and other hard goods may be returned within thirty days for a store credit or refund as long as there are no signs of use and in good physical condition (i.e. pipe is unsmoked, no scratches, all nomenclature visible and intact, etc.)

Cigars and Tobacco:

Liberty Tobacco will replace any cigars or tobacco that arrive in unsatisfactory physical condition (i.e. dry cigars or tobacco, beetle holes, etc) We can replace any tobacco items with the same items or other items of equal value.
Liberty takes many steps to ensure your order will arrive in good condition, however if your cigars or tobacco are dried out during the shipping process, we recomend that you place these items into a humidor or humidified environment for two to four weeks. Most tobacco items are resilient and will return to a good, smokable nature.

All costs incured for return shipping are the responsibility of the customer unless we ship you the wrong item(s).

If you have received any free gift along with the purchased product, it must be returned too. No refund will be made otherwise.

How to return an order:

1. Repack the items you are returning

2. Packing your order: Secure your item(s) and all the original packing materials, including the return form, and packing slip

3. Send your package to:

Liberty Tobacco
c/o RETURNS
7341 Clairemont Mesa Blvd
San Diego, CA 92111

4. All returned items must be insured for the full retail value at the cost of the customer.

Once your item is received and inspected, a refund will be issued to the credit card used for the transaction. Only this card can be issued a refund.

Please copy, print and complete the following form:
(Click to load form separately for easy printing.)

Liberty Tobacco Return Form

Please print this form and fill out completely.

1. Name: ________________________________________

2. Address (Street, City, State, Zip):

________________________________________________________________________

3. Return Authorization Number: __________________________

(Please obtain this number by contacting customer service at 1-(858) 292-1772 or by emailing customercare@Liberty Tobacco.com. Packages without this number will not be accepted.)

4. Item(s) Returning (please include product number and description):

i.e. RMS123 Loose Diamond

________________________________________________________________________

5. Reason for Return. Please check appropriate box:

[ ] Did Not Receive Item in Time
[ ] Item received is not as Described
[ ] Item is Damaged
[ ] Found Elsewhere Cheaper
[ ] Other, Please Specify
[ ] Wrong Item Received
[ ] Wrong Engraving Received
[ ] Item received is not as Pictured
[ ] Item is of Poor Quality
[ ] Personal Reason

________________________________________________________________________

6. Contact me regarding the Wrong / Damaged / Defective Merchandizing

[ ] Yes
[ ] No

7. Type of Return. Please check the appropriate box:

[ ] Refund the money in the form of original payment.
[ ] Exchange for another item (please indicate item in comments below).

8. Any further comments

________________________________________________________________________

For your protection, please send all returns via registered and insured mail to:

Legacy Diamonds
Claremont Square, Suite 373
San Diego, CA, USA 92117

In order to protect the package against possible theft, please do not write Liberty Tobacco, jewelry, diamonds or any other luxury related word. Liberty Tobacco can not be responsible for return shipping losses.

Conditions of Return

1. Packages without a return authorization number will NOT be accepted for refund.

2. The item MUST be received at Liberty Tobacco within THIRTY (30) DAYS for the refund. Any items received after this period will not be accepted for refund.

3. Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund. The original Liberty Tobacco security tag MUST still be on the item.

4. If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond MUST also be returned. Other wise the replacement fee of $200 will be charged.

5. If the item is a gift, the authorization number MUST be written on the Liberty Tobacco address label. The gift recipient may exchange the item or elect to receive a Liberty Tobacco gift certificate instead of a refund.

Additional Notes

1. For resizing of diamond accent settings and diamond wedding bands, please contact (858) 292-1772.

2. Custom or special orders, personalized and engraved items cannot be refunded unless there is an error on behalf of Liberty Tobacco.

3. Liberty Tobacco will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Liberty Tobacco will refund shipping and handling costs only if the return is a result of Liberty Tobacco's error.

Return Time

1. All requests will be processed after our laboratory inspects and verifies the condition of the item.

2. Returns take approximately five business days to process upon receipt of the item.

Again, please return every item WITHIN THIRTY (30) DAYS with all of its original materials for the refund. If you have any questions, please contact our customer service at 1-(858) 292-1772.

Thank you for shopping at Liberty Tobacco, for fine pipes, cigars, tobaccos and accessories.